ASME CONFERENCE TOOLBOX
Author Help Manual
Help
Email Communications
I am not receiving any emails from the conference site. Why?
You may not be receiving our messages for one of the following reasons.
1. Your email address is invalid.
Please ensure your email address is accurate. Adjustments can be made by going to My Account after logging into your account.
2. Your Inbox is full.
Please delete any unwanted messages to continue receiving emails from the site.
3. Your mail server has implemented a spam filter to prevent unwanted messages from reaching your Inbox.
To ensure continued receipt of our e-mails, you may want to add the conference website email address to your address book. You may also want to consider reconfiguring your spam filter, if you use one.
For AOL users
Click the Address Book button on the AOL Mail page.
Click Add Contact.
Type the conference website email address into the Screen Name field and click Save.
For MSN and Hotmail users
Click the Options link at the top right of your e-mail account.
On the left side of the page, click Mail, and then click Junk E-Mail Protection.
Click Safe List.
Type the conference website email address into the open field and then click Add.
For Yahoo! and SBC users
Click on Mail Options in the top right navigation bar in your e-mail account.
Click Filters on the bottom left side of the page, under the Spam column.
Click the link, Add Filter.
Type the conference website email address to the right of "From header contains:.”
Choose the destination folder where your message should be delivered, e.g., your Inbox.
Click Add Filter to put your new filter into effect.
For Earthlink users
Click on the Address Book link in your Web Mail account.
Click the Add button or Add to Address Book link.
Fill in the conference website email address.
Click the Save button at the bottom of your screen to save the address entry.
For AT&T users
Messages that are identified as possible spam are automatically deleted unless you choose the Hold for Review option. This option stores questionable messages for 3 days in a Web E-mail folder labeled
Screened Mail Folder.
To change your e-mail preference to Hold for Review, follow these steps:
Go to the AT&T Member Services website and choose the link, Your Spam Blocker.
Log in with your username and password.
Click on Spam Blocker Options or Your Spam Blocker.
Select the Hold for Review option listed under ON.
Click the Submit button.
For Optimum Online Webmail users
If you see a conference website email categorized as spam, check the box next to the message in your bulk mail folder, and then click the "This is not Spam" icon on the Webmail toolbar. If you already have the message open, simply click the "This is not Spam" icon on the toolbar within the message. The message will be reported automatically to Optimum Online and relocated to your inbox.
For Mac.com users
If you see an email that has been incorrectly identified as junk mail, select the message and click the "Not Junk” icon in the toolbar.
For Road Runner users
Road Runner often blocks large ranges of IP addresses in an effort to protect its network from spam. Currently, there is no resolution for Road Runner subscribers.