ASME CONFERENCE TOOLBOX
Author Help Manual
Help
Access Problems
I forgot my password. What can I do?
You can retrieve your password by going to the login page of the conference site.
Click on the link, Forgot Password, under the login box.
Input the email address you used to submit your abstract.
Click Submit.
An email will be sent to this address with your login information.
I am having problems accessing PDF files. What can I do?
Updating your Adobe Acrobat Reader solves the problem most of the time. The update is free and is available for download on the Adobe website. The latest version of Acrobat Reader can accommodate PDF documents made with earlier versions of Adobe Acrobat. This is beneficial since it allows access all PDF documents on the site. If you have full Adobe Acrobat, you can still update Acrobat Reader to the latest version.
I installed the latest version of Acrobat Reader. I still have trouble accessing a PDF. Why?
Close all browser windows and any open PDF files. Open a new browser window and click on the link to the PDF you're trying to access. This will re-initiate the plug-in and should load the paper correctly.
If this doesn't solve the problem, Acrobat Reader may be running in the background of your system. Re-start your computer to remedy the situation.
You can also save each PDF file for viewing at a later date. The file will open with Adobe Acrobat Reader, independent of your web browser.
I cannot read a PDF on the site. How can I fix this?
If a font other than Type 1 is used, and the font is not properly embedded in the document, an error message will occur. In order to view or print the PDF, you need to obtain access to the correct fonts so the PDF can be viewed on your computer and other non-native systems.
The Adobe website provides free downloads of font packs (e.g., Chinese fonts, Japanese fonts, etc.) to ensure access to PDF documents created on non-native systems.
I'm getting the message, "File upload failed: Please check the acceptable file types and try again!" when I try submitting a PDF file. Why?
That error message is common for those using Firefox. The site works best with Internet Explorer (v. 5.0 or higher) or Netscape (v. 7.0 or higher). Try switching to another browser or send your PDF file to toolboxhelp@asme.org. When sending your file please be sure to include the conference name and paper number in your email.
The toolbar is not displaying correctly. Why?
If you cannot see the toolbar, the page may not have loaded the script entirely. Please refresh your browser and the toolbar should re-appear.
If you still cannot view the toolbar, your may need to upgrade your browser. The site works best with Internet Explorer (v. 5.0 or higher) or Netscape (v. 7.0 or higher).
I'm getting an error message on the website. What should I do?
Send an email to the conference website help box with the following information:
Detailed error message(s) and/or screen shots of the error
Your OS and version number (Windows XP, MacOS 9, etc.)
Your Internet browser and version number (Internet Explorer 6, Netscape 6, etc.)
Type of internet connection
Someone will try to diagnose and assist you in correcting the problem as soon as possible.
I'm getting the message, "SecureIIS Application Firewall Security Alert." What does this mean?
This message refers to a user being behind a firewall, a barrier to keep viruses, hackers, etc., off a computer network. You will need to speak with your Internet service provider on how to configure your connection to access the site.
If you're trying to access the site from your office, please keep in mind some companies limit access to the Internet, or do not provide access at all. Please speak with your Information Technology Department for more information and assistance.
I can't log into the site. What can I do?
Emptying your browser's cache will usually solve the problem. Your browser's cache file keeps copies of frequently accessed websites. This reduces connection time, because your browser will retrieve the document from your cache instead of from the network. To make sure you are viewing the latest version of a website, use your Reload button. When you do this, your browser will compare the cached document to the network and show you the most recent one.
For users on Microsoft Windows
Internet Explorer 4.0
From the View menu, select Internet Options.
Click on the General tab.
In the area called Temporary Internet Files, click the Delete Files button.
In the window that appears, select "Delete all subscription content." Click OK to confirm.
Internet Explorer 5.0 and up
From the Tools menu, select Internet Options.
Click on the General tab.
In the area called Temporary Internet Files, click the Delete Files button.
In the window that appears, select "Delete all offline content." Click OK to confirm.
Netscape 4.x and up
From the Edit menu, select Preferences.
In the Category area, double-click Advanced. Then click on Cache.
On the right side of the screen, press the Clear Memory Cache button. Click OK to confirm
Now press the Clear Disk Cache button. Click OK to confirm.
Press the OK button to exit the Preferences window.
AOL 4, 5
From the AOL menu, select My AOL.
Choose Preferences.
Click on the WWW icon.
Click on the General tab.
In the area called Temporary Internet Files, click the Delete Files button.
In the window that appears, select "Delete all offline content." Click OK to confirm.
Choose OK to exit the AOL Internet Properties window.
AOL 6 and up
From the AOL menu, choose Settings.
In the Preferences window, under Organization, click Internet Properties.
Click on the General tab.
In the area called Temporary Internet Files, click the Delete Files button.
In the window that appears, select "Delete all offline content." Click OK to confirm.
Choose OK to exit the AOL Internet Properties window.
For users on Mac OS
Internet Explorer 5
From the Edit menu, select Preferences.
From the Internet Explorer Preferences window, look under Web Browser.
Click on Advanced.
In the Cache area on the right, click Empty Now.
Click OK to exit the Internet Explorer Preferences window.
Netscape 4.x and up
From the Edit menu, select Preferences.
In the Category area, double-click Advanced.
From the Advanced area, click Cache.
Press the Clear Memory Cache button. Click OK.
Press the Clear Disk Cache button. Click OK.
Choose OK to exit.
Safari 1.0 and up
Go to Safari > Empty Cache.
Click on Empty.
AOL 4, 5
From the AOL menu, select My AOL.
Select Preferences.
In the Preferences window, click the WWW icon on the left side of the screen.
In the Cache area, select Empty Cache Now.
Click OK.